RETURNS AND REFUNDS

Hola! Thank you for shopping at LOCA.PH! Your support means everything to us. Our goal is to make sure you have an enjoyable and satisfying experience while exploring, purchasing, and using our products.

 

I. TERMS RELATING TO BUSINESS 

Definition. The following Return and Refund Policy uses certain words and phrases with specific meanings.

  • Company refers to our LOCA brand.
  • Customer(s) refers to you or any person who uses our website or makes a purchase.
  • Website refers to LOCA.PH or our official store.
  • Device(s) refers to any phone, tablet, or computer used to access our website.
  • Service(s) refers to any product or service provided by our company.

 

II. RETURN AND REFUND POLICY

As with any shopping experience, certain conditions apply to all transactions made at LOCA.PH. The main thing to remember is that by placing an order or making a purchase at our website, you agree to the terms outlined below, along with our company’s privacy policy.

Return and Refund. If you think you got the wrong size, no worries! You can easily request an exchange on our Instagram page @locacraywear and we will happily take care of it at minimal cost. However, if you want to return a product and get a refund, you can do so within 7 days of receiving the item from our store. Please make sure the product is still in its original condition and packaging when returned. Otherwise, we may have to decline your request.

Canceled order. At LOCA, we're all about making sure you get the best product and shopping experience. We inspect every item meticulously, check for any issues, and package with great care. Ultimately, we want our products to make you happy!

Unfortunately, we may run into situations where certain products are unavailable or experience some issues with our inventory and quality checks. In such cases, we may have to cancel your order. However, we will make every effort to notify you in advance. If you have already paid online, we'll make sure to refund you as soon as our team confirms and processes your request.

Sale Items. Any item bought on sale is not eligible for return, exchange, or refund.

 

III. LIMITATION OF LIABILITY

At LOCA, we conduct thorough quality checks before processing any ordered item. We carefully package our products to make sure they remain undamaged during transit. However, we are not responsible for any unforeseen damages incurred during transit and transportation.

 

IV. PROCESSING TIME

Returns will be processed as soon as we have received the items back, and refunds will only be issued if the returned products meet the guidelines mentioned above. Once your refund has been issued, please note that it may take a couple of days or weeks to process, depending on the payment method used or the processing bank.

 

V. SHIPPING

For return shipping costs, we kindly ask our customers to cover all fees even if the item originally qualified for free shipping. And since the order has already been shipped to the customer, shipping rates applied at checkout will not be refunded.

 

VI. YOUR CONSENT

By using our website or making a purchase, you hereby consent to our Return and Refund Policy and agree to its terms.


VII. CHANGES TO OUR POLICY

We retain the right to update, amend, or make any revisions to this document in order to accurately reflect our policies. Unless otherwise mandated by law, these modifications will be prominently displayed here. Continued use of our website binds you to our updated Return and Refund Policy.


NEED MORE HELP? Feel free to reach out to us via @locacraywear on Instagram or email us at hello@loca.ph. We are always here to assist you!

 

Last updated on July 1, 2024